Fast Delivery Australia Wide
Making a premium quality custom made blind or shutter to your exact specifications takes time to ensure it's done right the first time. After 48 years of manufacturing refinements, we have ensured we continually improve our products with both innovation and functionality with continual enhancement to our products design. This is how we know you will be absolutely delighted with the quality, look, design and functionality of your Veneta window decorations for many years to come.
Delivery and Shipping Rates
Blinds
For all blinds orders over $499* in value we ship your order Australia wide completely free of charge.
For all blinds orders under $499* in value, shipping is a flat rate fee of $29 per order.
Shutters
Shipping for Shutters is calculated on the total weight of your Shutter order and is calculated at checkout, Shutters are excluded from free delivery and flat rate shipping as they are a bulky item requiring a specialised delivery solution.
Veneta provides fast Australia wide delivery to all customers.
Below is a current estimate of the lead time from placing your order to receiving your premium custom Veneta product delivered to your door.
Delivery Timeframes
| Product | Delivery Type | Delivery Timeframe |
| Custom Blinds | Air Freight | 14 - 21 business days |
| Shutters | Sea Freight | 7 - 9 weeks |
Fast Delivery Blinds Shutters
Fast shipping Australia wide on all Veneta products, no matter how big or small.
Samples
When you order samples through Veneta, we send you up to 30 free samples via Australia Post Express, generally they will arrive within 2-3 business days. If you have any questions regarding your samples please contact the Veneta Team on 1800 836 382
Track your Order
If you are in a regional or non serviced FedEx delivery location, then FedEx will utilise a third party courier to complete delivery to you. You may receive a "delivered" notification but not have received your order yet. If this is the case, your delivery is more than likely with a third party and should arrive to you in the next 3-5 business days from the "delivered" notification via a third party courier.
To track your window covering order, please refer to the delivery emails 'Your blinds are on their way!' and click on the tracking link provided. If you would like to change delivery preferences, please contact Fedex or the advised shipping provider on your tracking email once received to your inbox, and arrange directly with the courier service.
We strongly urge customers to call FedEx first regarding delivery on 13 26 10 or dialling from overseas: +61.2.8117.5885.
You will always receive a quicker outcome and response from FedEx directly on an issue regarding your delivery than we will, as you are listed as the receiver of the goods.
If you still require assistance with your delivery after contacting FedEx, please call our customer service team on 1800 836 382 and we will assist.
Receiving your Order
Upon receiving your order, it’s very important to check the packaging and the Blinds to ensure there is no damage during transportation. If you find there is a problem with the integrity of the packaging and the product has damage, please contact us immediately on 1800 836 382. Once the Blinds have been delivered, you have 14 days to claim against transit damage. We require photos of the packaging and any damage to the Blinds to make a transit damage claim.
Delivery & Redelivery
For most blinds orders the delivery will be left in a safe place by the courier at your residence if they cannot obtain a signature. In some circumstances if the courier determines that it isn't possible to leave the delivery at a safe place, they will leave a calling card which will outline instructions on organising redelivery or a local pickup point to collect the delivery.
If you would like to change delivery instructions, please contact Fedex directly or your advised shipping provider on the tracking email, once it's received to your inbox and arrange directly with the courier.
Organising redelivery, delayed delivery or pickup from a courier or courier depot, is this receivers responsibility. As delivery may have already been attempted by the courier, any new delivery or pickup arrangements must be made directly by the receiver with the courier as we do not have authority to do so. Please call FedEx regarding delivery on 13 26 10 or dialling from overseas: +61.2.8117.5885. You will always receive a quicker outcome and response from FedEx directly on an issue regarding your delivery than we will, as you are listed as the receiver of the goods.
Veneta will always assist our customers with the courier or freight service on our customers behalf, but in most cases the issue will be resolved in a much quicker time frame, if the customer directly raises the issue and a case directly with the courier or freight service company.
Delivery Address
When placing your order please include a telephone number you can be reached on during business hours to ensure a smooth delivery process. If you would like to change your delivery address, please contact the courier service directly to arrange this once your tracking information has been provided to you.
Our Couriers
We use a variety of different courier services depending on where you are located within Australia. Some of the main courier services we use include FedEx, TNT, Aramax and Australia Post Express. With the courier services, we are unable to provide the exact day that your Blinds are likely to be delivered. Unfortunately, we are unable to outline a time and unable to call before your Blinds are set to be delivered.
