Your fully paid order represents a legal binding contract between yourself and Veneta Blinds Pty Ltd (ABN 27 168 005 605) incorporating these Terms and Conditions. You are required to read and accept these Terms and Conditions in the ‘checkout’ process when ordering from our website. All pricing on the website is shown in Australian Dollars (AUD), includes GST and the amount shown in the checkout process is the total amount in which you are required to pay (including delivery).

You can pay online using a credit card, debit card, PayPal, Bank Deposit or ZipPay. If you select Bank Deposit payment method, orders must be paid in full within 7 days of placing the order or the order may be cancelled. Pricing and any discount applied to a Bank Deposit order will not be honoured if full payment for the order is not received within 7 days of placing the order online. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept internet orders only from internet web browsers that allow communication through Secure Socket Layer (SSL) technology.

While we make every effort to ensure the Veneta Blinds website is accessible, correct and fully operational at all times, we cannot guarantee that the service will not be interrupted or free from errors. Your access to the Veneta Blinds website may be suspended or interrupted without prior notice due to several circumstances which may be out of our control. We reserve the right to change or remove any product, offer or feature on the site at any time without notice. We also reserve the right to suspend your access to the site in response to breaches of our Terms and Conditions.

Veneta Blinds shall under no circumstances be held liable or responsible for incidental or consequential damages or for any other indirect damage, loss or expense caused by our company, website or products. Veneta Blinds in due diligence will always do its best to ensure a satisfactory result when the unexpected happens. Use of the website is undertaken at your own risk. Our website contains links to other websites which do not form any part of our website and are out of our control. We do not endorse or take responsibility for information or actions offered by these websites.

The Veneta Blinds website may contain material that is protected by trademarks, copyright and other laws. You may only reproduce, use or distribute the content for your own personal and non-commercial use. 

Our Customers

A Veneta Blinds representative may contact you via email or telephone for the purpose of confirming or updating your order or delivery details, for market research to help improve our Veneta Blinds business process and to improve the usability of our website to ensure a better user experience. The choice is yours as to whether you would like to answer our questions.

We love to see photos of our customers window coverings and use them in our promotional material either online or offline; in magazines, newspapers and television. When providing Veneta Blinds with photos of your window coverings you agree to allow us to use them for these promotional purposes. If you do not want this to happen, just let us know when you provide them to us.

Your privacy is important to us. Read more about how we use your personal information in our Privacy Policy here.

Phone and Draft Orders

Veneta Blinds orders are placed online using our online ordering system.

In the case where an order cannot be placed online, a phone order can be processed and we can also create an order and send to you for confirmation and payment.

All orders placed over the phone or by way of bank deposit order must be checked by the customer, by placing payment on the order is your acceptance that the information contained in the order is true & correct and you have checked it.

Phone orders will not be processed until payment has been received.

Veneta cannot accept any responsibility for a phone or draft order mistake that has been approved and paid by the customer, so please ensure you check all detail's before making payment for the order.

Damages and issues

Please inspect your order immediately upon arrival, contact must be made within 14 days of arrival in order to make a claim on transit damage.

For transit damage a photo of the blind and the packaging box is required. Repair, replacement, or refund decisions are at the discretion of Veneta Blinds.

Please also check your product(s) on arrival for sizing within 14 days of arrival, full details on Measure Insurance can be found here.

Please make sure when unpacking your products on arrival, to avoid using sharps or blades to cut open boxes as you can cause irreparable damage to your blind, and accidentally cut through fabrics & cords. If you do need to use a blade, be extremely careful not to penetrate the product and be mindful that you may cause damage.

In no event will Veneta Blinds be liable or responsible for incidental or consequential damages or for any other indirect damage, loss or expense caused by our business or products. If the replacement product has been discontinued or is no longer available, Veneta Blinds may replace the item with a like or similar product, colour, fabric, part, or component.

Repairs and spare parts cannot be guaranteed for extended periods. If the product has been discontinued or parts and components are no longer available including materials, Veneta Blinds may replace the item with a like or similar product, colour, fabric, part, or component.

Veneta reserve the right to request additional imagery and video of the issue or product in order to progress and investigate any claim. Claims cannot be progressed if additional requested imagery or details are being refused to be provided.

In some cases, the window decorations must be returned to Veneta Blinds, including but not limited to our Measure Insurance. Returned goods must be sent to Veneta Blinds head office at 33 Stoneham Street, Greenslopes, Qld, 4120. For goods not required to be returned to Veneta Blinds, including but not limited to damaged window coverings, incorrect window covering supplied, the original retail purchaser is responsible for the disposal of the window coverings.

Repair, replacement, or refund decisions are at the discretion of Veneta Blinds.

Returns, Change of mind, Order changes & Cancellations

Our custom-made products are made specifically to your measurements and customisations and therefore cannot be re-sold. A refund will not be offered if you have changed your mind or wish to cancel the order and the goods have gone into production, however we will work with you to get you the right window decorations or make changes to your existing order to ensure you are satisfied with your Veneta window decorations.

Refunds are subject to Veneta management approvals process, any refund part or full on an order is at Veneta Blinds management discretion.

In no event will Veneta Blinds be liable or responsible for incidental or consequential damages or for any other indirect damage, loss or expense caused by our business or products.

Repairs and spare parts cannot be guaranteed for extended periods. If the product has been discontinued or parts and components are no longer available including materials, Veneta Blinds may replace the item with a like or similar product, colour, fabric, part, or component.

Veneta reserve the right to request additional imagery and video of the issue or product in order to progress and investigate any claim. Claims cannot be progressed if additional requested imagery or details are being refused to be provided.

In some cases, the window coverings must be returned to Veneta Blinds, including but not limited to our Measure Insurance. Returned goods must be sent to Veneta Blinds head office at 33 Stoneham Street, Greenslopes, Qld, 4120. For goods not required to be returned to Veneta Blinds, including but not limited to damaged window coverings, incorrect window covering supplied, the original retail purchaser is responsible for the disposal of the window coverings. Repair, replacement or refunds are offered at the complete discretion of Veneta Blinds.

Veneta Blinds may refuse to accept any order for goods in whole or part without ascribing any reason.

Repair, replacement, or refund decisions are at the discretion of Veneta Blinds.

Warranty & Guarantees

Repairs and spare parts cannot be guaranteed for extended periods. If the product has been discontinued or parts and components are no longer available including materials, Veneta Blinds may replace the item with a like or similar product, colour, fabric, part, or component.

To invoke your Warranty or Guarantees you are required to be the original retail purchaser of the goods, show proof of purchase and the window covering must be installed in the original window for which it was ordered (photo required). In some cases, the window coverings must be returned to Veneta Blinds, including but not limited to our Measure Insurance. Returned goods must be sent to Veneta Blinds head office at 33 Stoneham Street, Greenslopes, Qld, 4120. For goods not required to be returned to Veneta Blinds, including but not limited to damaged window coverings, incorrect window covering supplied, the original retail purchaser is responsible for the disposal of the window decorations.

Please refer to our Warranty page here.

Our Recommendations 

Our advisors are available to speak to you if you have any questions on Veneta’s products or how to DIY. We can give you guidance and advice on what is best for your specific windows and environment. We encourage you to take up the option of receiving free material samples prior to ordering to ensure you are happy with your colour selection, as most times a computer or mobile device screen will be different to the final material colour.

Please also take advantage of a free phone or video consultation to ask us any questions or seek an opinion. The phone & video consultation is the best way for us to see exactly what you are wanting to achieve in your space and give some expert advice and knowledge on what’s best. It is recommended to also send us your photos prior to the consultation so we can make recommendation's.

Website "Design & Order" section images, are for illustrative purposes only and may not necessarily reflect an accurate final visual of the custom product you have built. The product size, functionality or controls may not necessarily be represented completely accurately by the depicted image, so please check your selections during the build. If you have any questions about the design or functionality of the custom product you are building, please schedule a free phone or video consultation or submit an enquiry to sales@venetablinds.com.au prior to placing your order.

If the product is damaged in transit, please accept delivery of the damaged package and send us photos as soon as possible via email, this is the fastest way for us to process a replacement product for you. Please do not refuse delivery of the package as this will delay the claims process.

Please make sure when unpacking your products on arrival, to avoid using sharps or blades to cut open boxes as you can cause irreparable damage to your blind, and accidentally cut through fabrics & cords. If you do need to use a blade, be extremely careful not to penetrate into the product and be mindful that you may cause damage if you do.

If the products does not function according to specifications outlined (fit for purpose), please immediately contact the Veneta team on 1800 836 382 or email admin@venetablinds.com.au and please include photos or video of the product and issue to expedite your claim processing so we can rectify any issue for you.

Please contact us directly on 1800 836 382 or email admin@venetablinds.com.au if we can assist you with any further detail on our policy.

Changes to Terms & Conditions

We reserve the right to add, remove or modify these Terms and Conditions at any time without notice. Your continued use of the Veneta Blinds website after any such changes constitutes your acceptance of the updated website Terms and Conditions. If you have any queries or concerns about these Terms & Conditions or how the changes to these Terms & Conditions may affect you, we recommend that you visit this webpage periodically to check for any changes made or contact Veneta Blinds on 1800 836 382.

These Terms & Conditions were last updated in May 2023.

For further information or clarification of these Terms and Conditions, please contact our customer service team on 1800 836 382.