Our customers are our showroom.  We want you to experience joy every time you open your blinds. We want your window decoration to perfectly suit your needs and preferences, so much so that you might find yourself sharing your happiness with everyone at the next birthday party you attend!

As part of our 100% satisfaction guarantee, we offer our unique, free measuring insurance. So if you make a measuring mistake, you will receive a new product from us that fits perfectly in your window. We also offer a comprehensive 8-year warranty to every Veneta window decoration. That means you'll never need to worry about your window decorations when shopping with Veneta.

You can also Book a Free Phone or Video Consultation with our advisors who are here to lend you assistance you need, and answer any questions you may have on our products. You can also order up to 30 Free Colour Samples from our material colours range.

We also provide easy to follow guides on How To Measure and our step by step Installation Instructions and videos which assist to make installation a breeze for anyone.

We are here to help you in any way we can, you don't buy new window decorations every day, so we want to make this as easy as possible and provide you assistance in any way that you need to get the right window decorations first time, and be happy with them for many years to come.

At Veneta Blinds we understand that buying online can sometimes be a daunting task. 

As part of our 100% satisfaction guarantee, we offer our unique, free measuring insurance. So if you make a measuring mistake, you will receive a new product from us that fits perfectly in your window. We also offer a comprehensive 8-year warranty to every Veneta window decoration. That means you'll never need to worry about your window decorations when shopping with Veneta.

That is why our authenticity is supported with our affiliations with PayPal, eWay and the Westpac bank as our merchant provider.

We are an Australian owned company and are run by Australians, we have a physical address in Brisbane Queensland where you can come and speak with us or call us on 1800 836 382.

At Veneta we are focussed on making sure that you are completely satisfied and happy with your new window decorations.

If you do require any changes after you have ordered, please call us on 1800 836 382 as soon as possible after placing your order. Please also email us at orders@venetablinds.com.au with the changes required to your order so we can make sure you get the right window decorations, just how you would like them.

An order confirmation email will be sent to you with a clickable link to view your order. 

Once your blind has been manufactured a shipping advice, will be emailed to you with your tracking information and link to follow it's journey to your door.

The most popular method of installation is within the reveal of the window frame.

Please note we take deductions for all reveal fit blinds & shutters, so please ensure you provide us the exact measurements of the reveal with no deductions taken.

If you are looking for specifics on reveal depths required or deductions we take when manufacturing, simply go to the individual product page you want the details on, and look at the "Drive Control Options" section which will give you all the specifications on that control type.

If however there is insufficient depth within the reveal, you can also partially reveal fit the blind which means that part of the headrail will protrude out from the reveal.

The alternative to reveal fit is to install on the face which is face fit. 

The frame around your window is called an architrave and the architrave is commonly used to mount a blind as a face fit. 

Please see the diagrams below to help you understand the 2 options. Please refer to the "How to measure" Blinds or Shutters sections for more detail.

Yes all Veneta Blinds are custom made to fit only your particular window.

Please note we take deductions for all reveal fit blinds & shutters, so please provide the exact measurements of the reveal with no deductions of your own when ordering.

Your home is our showroom!

We would recommend doing a Free Phone or Video Consultation and order your 30 Free Colour Samples.

You will find that our advisors can assist you in the comfort of your own home to get the right custom product for you.

Please contact us either via our 'online live chat' or alternatively call us from 8am to 4pm Monday-Friday on 1800 836 382, or email sales@venetablinds.com.au

We can express ship you 30 Free Colour Samples to make sure you select the right colour. We send your free colour samples express post to your door, within 2-3 business days for most areas.

There will always be a degree of colour variation between different screens and monitors, from the actual colour of the material.

We recommend ordering up to 30 Free Colour Samples to ensure you will be satisfied with your selection.

Select & order up to 30 free samples express posted to your door within 2-3 business days.

Studies have shown us the Honeycomb range in all cell sizes but the Double Cell Blind has slightly better insulation properties of modern blinds. The single & double cells create air locks and have a distinct advantage over other blinds on the market.

Roman blinds when ordered with a thicker fabric and blockout lining offer an excellent level of insulation.

Our Timber Phoenixwood Venetian blinds also rate highly due to their timber composition and tiny air pockets creating a more natural insulation barrier.

Any of our blockout fabric blinds will always do a great job of insulating your home.

Many household items hold an imminent danger to children or pets. Approximately 1 child every year dies in Australia of strangulation from blind cords and chains.

Blinds from Veneta that have cords or chain controls come with break away safety devices that ensure the highest level of safety possible in a corded blind. We ensure our blinds meet and exceed the legislative requirements to prevent such an unfortunate event from becoming fatality.

At Veneta we offer a large & innovative range of cordless and chainless blinds on most of our products.

Australian Law now states 'To avoid creating a possible strangulation hazard for children, the corded internal window covering must be installed in such a way that a loose cord cannot form a loop 220mm or longer at a height of less than 1600mm above floor level.

A cord/chain guide may be installed lower than 1600mm above floor level if the cord/chain is sufficiently secured or tensioned to prevent a loop 220mm or longer from being formed.

If a cord/chain guide is installed lower than 1600mm above floor level it must be designed to prevent a child from being able to remove the cord. If a cleat is used to secure the cord, it must be installed at least 1600mm above floor level because a child is capable of unwinding a cord from a cleat.

For more information, please visit our Child Safety page. Also remember to never place a cot, chair, lounge or child's bed near a blind cord or chain.

If for any reason you cannot find what you are after, please call us on 1800 836 382 and we will do our best to assist with what you are looking for.

We accept Visa, MasterCard, American Express, Bank Deposit or Transfer and PayPal. 

We also have an affiliation with Zip money.

Only the latest and most secure technology is used to encrypt your personal information ensuring your security and privacy.

At the bottom of each page you can see the verification for the security features on our website from GeoTrust and eWay.

Your order will be delivered within 14-21 working days from the date of your order. 

Custom Plantation Shutter orders are shipped via sea freight due to being heavy & bulky, delivery is 7- 9 weeks from order.

Manufacturing is always consistent however couriers can sometimes be overwhelmed with demand which is out of our control during peak seasonal periods. 

Your tracking information will be presented to you to track the delivery after it has been manufactured, usually in around 7-10 days from placing your order.

Our delivery partners are FedEx Express, which is one of the largest delivery services in the world.  FedEx are affiliated with TNT so your goods may also arrive by TNT or with a smaller local carrier for regional areas.

We ship orders Australia wide !

If you are not home at the time of delivery, the driver will leave your order in as safe a place as possible at your address.

If they cannot do this, they will leave a contact card for you to either pickup or reschedule delivery when you're home.

Please follow your tracking information prompts once received,

Firstly, do not panic we will take care of this for you.

Please make sure to accept delivery of the blind, even if the damage is extensive and visible, this will avoid any claim delays and processing a new blind to you as soon as possible.

Please send photos of the packaging and the damaged blind to admin@venetablinds.com.au, show us the damage, along with the details of which blind on the order is damaged, and we will get another blind on the way to you asap.

Do not worry, your order is covered by free our measure insurance.

Please email us at admin@venetablinds.com.au within 4 weeks of receiving your blinds and our team will guide you through the easy process of getting the replacement blind of the correct size sent to you, and give you suggestions on how you can organise return of the incorrect sized blind back to us. Click here to see the full details of your free measure insurance.

We have detailed measuring and installation instructions including videos on our website. We also provide downloadable PDF’s with instructions that you receive with your order on how to install. Please refer to our ‘How to Measure’ page and our "How to Install page".

Please note we take deductions for all reveal fit blinds & shutters, so please provide the exact measurements of the reveal with no deductions of your own when ordering.

Please call our friendly team on 1800 836 382 for assistance. 

Irrespective if you make a mistake, do not panic we cover you with our Free Measure Insurance included on your order.

We may ask you to send a photos of the window to ensure that they advise the very best solution, ideally you should book a Phone or Video Consultation as we can show you how easy it is to get custom window decorations in your home.

Please note we take deductions for all reveal fit blinds & shutters, so please provide the exact measurements of the reveal with no deductions of your own when ordering.

We have made this very simple, anyone can install a Veneta product, and all installation instructions are provided to you with your products.

We also have easy to follow guides and videos for you on every product on our website header page. Take a look at our ‘How to Install' to get started Installing.

Installation instructions are supplied with your blind and can be found in the box. Alternatively you can download and print the instructions or watch the videos on the ‘How to Install' page.

Installation instructions are supplied with your blind and can be found in the box. Alternatively you can download and print the instructions or watch the videos on the ‘How to Install' page.

Contact us via the 'online live chat' during office hours. Alternatively call our friendly team on 1800 836 382 and we will assist you.

All Veneta products are now covered with our 8-Year warranty*.

We provide a 100% Satisfaction Guarantee on all orders as we want you to have the peace of mind you are getting the window decoration that is right for your home.

Our 100% Satisfaction Guarantee details can be found here.

We back our quality of product and service and want to ensure you are completely satisfied with your Veneta products.

Our previous warranty conditions can be found here for orders prior to 1st October 2022.

If you are not satisfied then call us on 1800 836 382 so we can assist you to get what you need in your home.

Please email a quick video and details of the issue to admin@venetablinds.com.au

Please provide as much detail as possible with photos and video to show us the issue you are experiencing, so we can get a solution in place as soon as possible for you.

More information can be found at the ACCC website www.accc.gov.au

The information we collect from you is for a specific purpose and that purpose only.

Veneta Blinds guarantees you that we will never share your information with 3rd parties unless it is affiliated with Veneta Blinds or for the purpose of supplying your product to you.

This may include companies such as FedEx for delivery and our factory to manufacture your order. Our full Privacy Statement can be found here.